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SHIPPING & RETURNS
In stock supply and equipment orders are usually shipped same day if order is placed before 3:00 P.M. PST. Orders that have to be drop shipped from the manufacturer will normally take longer to ship out; your customer service representative or sales representative can give you more accurate delivery information upon ordering.
Claims for items shown on packing list and invoice, but not received must be made within 10 days of receipt of shipment. Before advising us of a shortage, check your packing slip to see how many packages you were to receive. Many times multi-package shipments will be separated in shipping and may be delivered the next business day.
If a shipment from us is refused, we will invoice you for the freight expense to us. UPS and truck shipments charge us for the freight to you and back to us. These charges plus restocking charges will be invoiced to you and must be paid before another order is accepted, and we reserve the right to request payment in advance on future orders.
All shipments are FOB shipping point or on drop shipments, FOB Manufacturer (FOB means the customer pays the freight from the point of shipment and assumes liability while in transit.) All UPS, parcel post, motor freight, air freight or bus shipment charges will be prepaid and added to your invoice unless customer is on a collect basis. Freight Collect COD shipments are assessed COD fees by UPS and truck lines charge a COD fee that is based on the money collected. On large COD orders this amount could be substantial. We recommend all orders be prepaid rather than COD.
On truck shipments weighing over 100 pounds, you may have to unload the shipment yourself. Therefore on large equipment orders it may be necessary to rent a forklift or pick up the piece at the truck line’s dock. Do not expect the driver to help you on large shipments. The driver may volunteer to unload the freight, but is under no obligation to do so.
FILE DAMAGE CLAIMS IMMEADIATELY AND NOTE SHORTAGES ON DELIVERY RECEIPT. Damages resulting from the carrier’s freight mishandling sometimes occur, and in accordance with the FOB shipping point terms, become the customer’s responsibility to follow the procedure below.
- Check the shipment upon delivery before signing. Note all damages or shortages on the delivery receipt as well.
- DO NOT REFUSE DAMAGE MERCHANDISE
- Keep the shipping carton, packaging material and merchandise intact for carrier inspection and until the claim is settled.
- Call the delivering carrier immediately for an investigation and follow-up with a confirming letter and a copy of the signed delivery receipt that notes the shortage or damage.
- If the shipment is delivered by UPS, claims can only be filed by the shipper. Please forward a copy of the inspection report together with particulars of the order such as items damaged, value, order number, etc. If the shipment is delivered by truck line, file a claim with the delivering carrier.
Our terms on supply items are Net 30 days from the invoice date to firms with an open account with us. An interest charge of 1.5% per month, or the maximum allowed by law, applies to all invoice amounts that are past due. If you do not have an account, we will ship COD or prepaid by a credit card. If YOU wish to establish an account with us, please fill out and return the Credit Application and allow 15 days for approval. Companies with a satisfactory bank rating and three good trade references will be given an open account. If you are a new business, we will rely on personal credit and banking information to consider giving you an open account. We will gladly accept Purchase Orders from government agencies, Municipalities, and Institutions.
All equipment and special orders require a 1/3 deposit before ordering. We also require the second 1/3 before the equipment ships to you and the balance upon installation. We will gladly accept company checks for deposits. Title to equipment does not change hands until all checks have cleared the bank and the equipment and related charges are paid in full.
We cannot accept returns without prior authorization. Contact our customer service department at 714-892-1999 for return authorization. Merchandise must be in a resalable condition before credit can be issued. Returns are subject to a 15% restocking charge. We cannot accept returns for made to order (MTO) ink unless the color is off from the original.